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Online Buying Diaphragm Pump, Electric Sprayer and More

Customer Service

Shipping & Delivery
1. Now we ship to countries as: Austrilia, New Zealand, USA, Canada, UK, Finland, France, Italy, Germany, Greece, Spain. And most of items now are delivered directly from China. DHL, UPS, FEDEX, TNT or STL are regular couriers we use, we will choose one of them to ship your goods based on lower shipping charge to your address. To get estimate shipping fee, after adding the item to your cart, enter the destination country and zip code, then click “GET A QUOTE” button you will be provided the shipping price.
2. For bulk quantity or large size shipping, we recommend to ship by sea in order to save shipping cost, but that takes longer time to receive the items, pls consult for details.
3. Pls. be kindly noted that buyer is required to inform contact phone no. after buying, which is asked by the courier in order to communicate and deliver in time when buyer is not at the place when courier is delivering.
4. We usually ship within 2 business days after payment has been received and cleared. We strive to ship items as soon as possible, but some custom-made models may need longer(5-10 business days), pls. contact us for detail of delivery time.
5. We need to ship the items to our logistic company in Shenzhen for transfer due to Shenzhen is a big transmission center city for international shipping so that both of us can save the shipping fee that is what our business rely on. So when we ship the items between domestic cities’ transfer you can not track them on the web in two or three business days until we submit to the courier company in Shenzhen.
6. Transit times may vary due to shipping carrier handling time. If you find item damaged when you receive the package pls. report immediately and take photos to clarify.
7. It is possible that you will receive more than one box on multiple order due to size restrictions and guidelines set by shipping carriers.
8. Please do not rate us poorly due to shipping delays, package damages or lost packages with our shipping carriers.
9. Many countries impose their own customs, duties, tariffs, taxes, brokerage fees, etc. on items being shipped from a foreign country. We do not cover this cost for any of our International customers. Please be informed of possible fees your country may require of you before buying.
10. We are looking for partners in USA, Canada, Austrilia, New Zealand, France, Germany, Spain, Italy and other European countries. After agreement, so that buyers can choose to get the items shipping quickly in their countries.
Privacy & Security
We cherish our relationship with you and the trust you put in us when you register with us or placing the order on our website. The information we collect from you will be used to notify, process, update or fullfill the order that you place. We will not sell, share or rent it to any outside parties.
Returns & Replacements
1. Warranty is for one year from the date customer receives the package. The warranty does not cover damaged pumps from pumping unusually corrosive fluids or fluids with debris which will clog & damage the pump. But it is an international sales, purchasers will be responsible for all shipping charges, back and forth.
2. If found defective under normal use, pls. inform and describe the problem as detailed as you can, we will try our best to help solve the problem.
3. If buyer decide to return, buyer must return within 14 days after they receive it. The item must be in new and resellable condition and in its original packaging, including all manuals and accessories. Buyer pays return shipping. Or for some items we will give a replacement.
Ordering
When placing the order, if you havn't registered with us, it is better you register with us first or place the order step by step, then our system can record your order information, you also can view your order information in your account. Do not use the paypal express check out for the first time, otherwise you can not view the order information in you account.
Payment, Pricing & Promotions
1. We accept Paypal or bank transfer for above US$500.00.
2. We only ship to confirmed addresses.
3. Regular buyers are required to pay within 7 days.
Viewing Orders
You can view your order in "MY ACCOUNT" after you log in. If you use the paypal express check out for the first time buying, and you havn't registered with us. Then you can not view the order in your account. So it is better not to use the paypal express check out for the first time and register in advance or buy by following the step.
Updating Account Information
You can update your accoutn information in your account after you log in.